FAQ

Shipping Policy:

All orders over $100 receive free shipping

When will my order be shipped?

Orders may take 2-3 weeks to process and ship. This policy begins 24 hours after your order is placed and processed. Orders placed on the weekend and holidays are processed on the next business day. 

 

I did not receive a shipping or order confirmation?

Please email us at hello@throughchristican.com to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.

 

Shipping Address Issues

Through Christ I Can WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes. If your package is “return to sender” we will reship the item to updated address. However; customers are responsible for shipping costs for the second delivery attempt.

 

Returns / Exchanges of Items

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange. 

We thank you for understanding this policy!

 

I Received a Defective / Wrong Product

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at hello@throughchristican.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture(s) of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

 

Delivery Failed

If your order is returned to our facility by USPS due to any address discrepancies, you will be completely refunded.

 

I Forgot to Use My Discount Code

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes.

 

Price Changes

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

 

If Granted a Refund Where Will the Funds Go?

Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution. 

 

What is the best way to contact?

Please send an e-mail to hello@throughchristican. Every effort will be made to respond within 24 business hours after your email is received. Our customer service hours of operation are Monday - Friday 9am - 5pm.